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Copyright © Parlor Room Games a Venture of Meeting UR Needs LLC. Middleton, Idaho
sales@parlorroomgames.com
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Shipping Information
Shipping Rates and Policies
Parlor Room Games will process your order and have it ready to ship within 24 to 48 hours after receiving your order. Most orders will be shipped UPS ground. If the delivery location is to a P.O. Box or a military address, your order will be shipped using USPS with confirmation as UPS will not deliver to those addresses. We ship to USA and Canada.
Shipping rates are based on the total weight of the item selected. Parlor Room Games will apply the following shipping charges per order:
Parlor Room Games will process your order and have it ready to ship within 24 to 48 hours after receiving your order. Most orders will be shipped UPS ground. If the delivery location is to a P.O. Box or a military address, your order will be shipped using USPS with confirmation as UPS will not deliver to those addresses. We ship to USA and Canada.
Shipping rates are based on the total weight of the item selected. Parlor Room Games will apply the following shipping charges per order:
| 0 lbs. to 3 lbs. | $4.99 | 15 lbs. to 18 lbs. | $13.99 |
| 3 lbs. to 4 lbs. | $5.99 | 18 lbs. to 20 lbs. | $14.99 |
| 4 lbs. to 5 lbs. | $6.99 | 20 lbs. to 22 lbs. | $15.99 |
| 5 lbs. to 8 lbs. | $7.99 | 22 lbs. to 24 lbs. | $16.99 |
| 8 lbs. to 9 lbs. | $8.99 | 24 lbs. to 26 lbs. | $17.99 |
| 9 lbs. to 10 lbs. | $9.99 | 26 lbs. to 28 lbs. | $18.99 |
| 10 lbs to 11 lbs. | $10.99 | 28 lbs. to 33 lbs. | $19.99 |
| 11 lbs. to 12 lbs. | $11.99 | 33 lbs. to 35 lbs. | $20.99 |
| 12 lbs. to 15 lbs. | $12.99 | 35 lbs and above | $25.00 |
Some oversized, heavy games will need to be shipped using a local carrier. You will need to contact Parlor Room Games in order to determine shipping costs and to make any special arrangements as needed when the game arrives at your destination.
Shipping Errors:
We try hard not to make mistakes, but sometimes shipping errors will occur. Shipping errors must be reported within 48 hours of receipt of the shipment. Please do not just return the product. You must contact us first in order to get a Return Merchandise Authorization (RMA) number and to get proper credit. In this case, where we made the error, shipping charges will also be refunded.
Shipping Errors:
We try hard not to make mistakes, but sometimes shipping errors will occur. Shipping errors must be reported within 48 hours of receipt of the shipment. Please do not just return the product. You must contact us first in order to get a Return Merchandise Authorization (RMA) number and to get proper credit. In this case, where we made the error, shipping charges will also be refunded.
Billiard Cue Warranty:
Billiard Cues are warrantied against manufacturer defects.
Chalked or abused cues are NOT subject to warranty or return. We are not responsible for the normal wear and tear or abuse to the tip and/or ferrule.
Once the cue is purchased and received by the consumer, care of the cue and player abuse is out of our control. Player abuse or neglect does not constitute a defect.
Used, worn, scratched, or cues with soiled wraps do not constitute a defect. When determined to be defective, we will replace or repair at our option.
We reserve the right to determine defects. All returns must have butt and shaft of cue matched and packaged together as one unit, but not screwed together.
All returns must be protected in a poly bag or other protective wrapping. Unbagged, mismatched or unprotected cues will not be accepted.
Billiard Cues are warrantied against manufacturer defects.
Chalked or abused cues are NOT subject to warranty or return. We are not responsible for the normal wear and tear or abuse to the tip and/or ferrule.
Once the cue is purchased and received by the consumer, care of the cue and player abuse is out of our control. Player abuse or neglect does not constitute a defect.
Used, worn, scratched, or cues with soiled wraps do not constitute a defect. When determined to be defective, we will replace or repair at our option.
We reserve the right to determine defects. All returns must have butt and shaft of cue matched and packaged together as one unit, but not screwed together.
All returns must be protected in a poly bag or other protective wrapping. Unbagged, mismatched or unprotected cues will not be accepted.
Backorders
Backorders occasionally occur on merchandise that is so popular that the demand for it may cause the item to be temporarily out of stock. We work hard to keep all merchandise available so that your order will be filled as soon as possible. Although rare, it is possible to place an order with us and the merchandise you have ordered will be on backorder. We will notify you within 48 hours of when you placed the order to see what resolution would work best for you.
Backorders occasionally occur on merchandise that is so popular that the demand for it may cause the item to be temporarily out of stock. We work hard to keep all merchandise available so that your order will be filled as soon as possible. Although rare, it is possible to place an order with us and the merchandise you have ordered will be on backorder. We will notify you within 48 hours of when you placed the order to see what resolution would work best for you.
Cancellations
Since we attempt to ship orders within 24-48 hours, cancellation of an order must be received within 12 hours of the order being placed. At times it is possible that orders will be shipped the same day, so unfortunately there is no guarantee that an order can be stopped. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please contact us as soon as possible to cancel an order.
Returns
Parlor Room Games will accept returns on any shipping damaged product or product with missing pieces within 2 business days of receipt of shipment. You must contact us within 2 business days in order to make a claim for damaged or missing merchancise. No credits or replacement parts will be given without a Returned Merchandise Authorization (RMA) number. You may also need to contact the carrier in the case of damaged or opened shipping boxes. We will be happy to replace or credit items that are defective or shipped in error.
Since we attempt to ship orders within 24-48 hours, cancellation of an order must be received within 12 hours of the order being placed. At times it is possible that orders will be shipped the same day, so unfortunately there is no guarantee that an order can be stopped. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please contact us as soon as possible to cancel an order.
Returns
Parlor Room Games will accept returns on any shipping damaged product or product with missing pieces within 2 business days of receipt of shipment. You must contact us within 2 business days in order to make a claim for damaged or missing merchancise. No credits or replacement parts will be given without a Returned Merchandise Authorization (RMA) number. You may also need to contact the carrier in the case of damaged or opened shipping boxes. We will be happy to replace or credit items that are defective or shipped in error.